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Patient Portals: Helping Value-Based Care

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January 16, 2020

Patient Portals: Helping Value-Based Care

Jennifer Morency

picture Patient Portals: Helping Value-Based Care

It’s no secret that patient portals have changed the way patients approach their health and pushed for a more patient-centric health focus. With an emphasis on patient engagement, they provide doctors a means to document important information securely and share it with their patients, who can access it from anywhere.

As patients are increasingly tech-savvy and approaching their health care as consumers, it has become even more important for healthcare providers to integrate such powerful, technological engagement tools.

Patient Portals

Over the last few years, patient portals have proven to be an essential tool in improving medications adherence, patient-provider communications and the move towards patient-centric care models.

  • They have also provided other benefits, including:
  • Monitoring of patient engagement activity
  • Access to health records in one place
  • Facilitating communication
  • Scheduling appointments online
  • Providing patient education resources

Patient portals have helped patients proactively manage their health, giving them a broader picture of their records and the accessible tools and resources at their disposal to monitor their health.

Through EHR integrations, patient portals have also allowed healthcare professionals to do more by eliminating double entries. They allow practitioners to document, communicate and schedule appointments with their patients, all in one place. No need to contact staff to have them manually input the information in another system or ensure nothing falls through the cracks.

Value-Based Care Initiatives

When it comes to value-based care initiatives, patient portals have played an important role. As opposed to practicing volumetric medicine, value-based care, or the focus on quality care, pushed providers to evaluate their offering in a different way.

To move away from factory medicine, patient-focused practices aim to develop:

  • Meaningful doctor-patient relationships
  • Responsive medicine
  • Better outcomes
  • Increase access to care
  • Access to relevant tools and resources
  • Better communication

Through patient portals, clinics can centralize patient communications, appointments, medication refills and more. They allow 24/7 access to important medical information, providing an important step towards preventive medicine.

Pushing patient-focused care even further, some experts believe patient portals should go beyond the clinical visit itself and integrate social media initiatives. By doing so, this would allow practices and healthcare professionals to connect with their patients in more meaningful ways by providing additional information about the practice, their offerings or even certain medical articles.

Patient empowerment can be done through many initiatives, but ones that seem to work the best are ones that fit into a patient’s daily routine. By providing a platform that shares valuable information, it creates a knowledge base that physicians can leverage, and patients can follow. If a provider shares relevant articles with their diabetes patients, these patients can read them, link back to them and hopefully integrate tips and tricks into their daily routine.

Technology has a way to connect people and integrating it into a patient’s overall care experience is truly where the quality and value in health care can be harnessed.