The following codes are now available in Hello Health:
- U07.1 COVID-19
- U07.0 Vaping-related disorder
Keeping up With COVID-19
Hello Health Tips & Tricks
It is important that your patients understand that you can continue to provide them with a reliable means of communicating with your practice throughout the duration of this coronavirus outbreak.
Here are some of our suggestions to help your practice adjust to these changes and to increase workflow efficiency with the tools you currently have in the platform.
Use the ICD-10-CM code for Covid-19
Create availabilities for online scheduling
Make appointments available online to your patients for convenient scheduling without requiring telephone time and restrict patients from booking certain types of visits such as “Office” visits.
Modify existing appointment categories
Make any modifications to your existing appointment categories within or on behalf of the Provider’s account located in the “Admin” section. Be sure to make your appointment category visible to patients for online booking purposes.
Pull a list of patients with specific criteria to communicate
Making a specific search query, provides you with a fast and effective approach to pinpoint a certain demographic or criteria of patients when trying to communicate a message to that specific group at once.
Flag a patient with Precautions
If you are looking for a way to easily flag a patient who is experiencing any precautions such as respiratory difficulties, we propose using the “Precautions” section located on the patient’s card.
Offer telephone visits and secure messaging to patient
We understand many practices have closed and are only accepting telephone visits and/or emails. We recommend that our users offer booking options for telephone visits and secure messaging.
Start charging for email communications
Manage the automatic billing components and start charging for email communications. If you’re interested and your merchant account is not currently set up with Hello Health, please contact your Account Manager or contact The Hello Health Support Team for further assistance.
Set up an auto-response to keep patients informed
We realize that your practice may be experiencing an increase of secure messages and recommend setting up an auto-response to inform patients of the high-volume of messages and in result of this, any changes to the expected response time or office policies.
Using the Provider library to easily share generic information
To further assist with the changes that come along with these unprecedented times, we suggest using the Provider library to easily share generic information to all patients of any changes to your office policies automatically by publishing the folder to all patients.
Where Can we Find Up-to-date Information About COVID-19?
The Centers for Disease Control and Prevention (CDC) have a page dedicated to the coronavirus, including resources, press releases, statements, videos and more.
Worldometers has live updates, graphs and charts that depict the current situation in more visual way.
You can also see a live map of the coronavirus disease on the CDC’s website, including locations with confirmed COVID-19 cases.
For the latest updates from the official government CDC – COVID-19 cases in U.S.