The Hello Health Support Team provides live support to practices and staff and are always ready to answer any questions you may have. Intricately trained and very knowledgeable of the platform, all Support Team members are dedicated to ensuring your practice is always running smoothly and efficiently.
As much as a dedicated and available support team is important to any company, Hello Health understands that in the healthcare industry, we need to go beyond the norm. Additional measures must be taken to not only provide an excellent service, but to ensure the safety and privacy of the information at hand. This is why all our support staff are HIPAA-certified and knowledgeable to serve medical practices and their specific needs.
The Hello Health Support Team offers professional service like no other. Once you are up and running with Hello Health, your practice and staff will have all the tools needed to revitalize your practice. Customer service is our priority at Hello Health, and we’ve built an approach that is centered around convenient, expedient resolution to any support questions that you may have.
Another Hello Health advantage is that it’s completely cloud-based and HIPAA-compliant, meaning there are no servers to buy and all security, maintenance and backups are handled by us. This eliminates Information Technology (IT) headaches, and you can rest easy knowing that your patient data is always accessible, safe and secure.
Our team is available from 8am to 6pm EST, Monday to Friday, for your convenience.
Our Support professionals are located in the same building as our Development and Product teams. This facilitates collaboration on support requests and issue resolution.
All staff are certified by the International Customer Service Association (ICSA) and adhere to the Health Insurance Portability and Accountability Act (HIPAA) certifications.