Modern Medicine – Patients push for online services

“Patients are saying, ‘If I can’t register for your practice online or ask for an appointment or get a prescription online, I really don’t want to work with you,'” she says. “If the convenience isn’t there, [they] don’t have time in [their] lives for a physician who is not going to offer these things.”

Richard Goldberg, MD, introduced Hello Health into his family medicine practice in Manhattan, New York. He describes the product as a “win-win” for his practice.

“Most people like not having to come down for medical records, and a lot of people like getting involved in their own care,” he says. “The only problem is, the people who don’t want to use it upset our flow a little bit.”

Hello Health markets itself as a “PM platform for primary care” by offering a free Web-based EHR/PM system that generates incremental revenue for physicians through patient engagement services such as secure email, instant messaging, online video, and telephone consultations.

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  • Read “Take new practice management technologies to the bank. Patients push for online services” on Moderne Medicine
About the Author

Hello Health helps practices be more efficient and increase patient engagement through a comprehensive and affordable EHR, Practice Management system and Patient Portal.

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