Support

The Hello Health Difference

We are here for you. Our staff provides live support and is always ready to answer any questions you may have.

Benefits of Hello Health’s Support Team

Once you are up and running, Hello Health offers professional support services so you’ll have all the tools you need to revitalize your practice. Customer service is our priority at Hello Health, and we’ve built an approach that is centered around convenient, expedient resolution to any support questions that you may have.

Our team is available from 8am to 6pm EST, Monday to Friday, for your convenience.

Our Support professionals are located in the same building as our Development and Product teams to facilitate collaboration on issue resolution or support requests.

All staff are certified by the International Customer Service Association (ICSA) and adhere to the Health Insurance Portability and Accountability Act (HIPAA) certifications.

I think that doctors fear buying into software and programs because once we've purchased the program we're left to fend for ourselves - [but] Hello Health has an excellent support system that prevents us from feeling that way. Our staff has not been overwhelmed with the transition, because Hello Health is taking most of the responsibility themselves

Dr. Sue Lalla-Reddy
Internal Medicine - Fountain Valley, Calif.

Web-based convenience, for minimal headaches!

Because Hello Health is delivered via the Internet, there are no servers to buy and all security, maintenance and backups are handled by us. This eliminates Information Technology (IT) headaches and you can rest easy knowing that your patient data is always accessible, safe and secure.

Are you ready? Let's talk.

Find out if Hello Health is right for you and your patients.

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