Patient-Centered Care: Understanding and Meeting Patient Needs in the Digital Age

Patient-centered care, which is distinct from the concept of a patient-centered medical home, is a growing trend that supports the importance of patient engagement in healthcare delivery. In this videocast, Dan Feiten, M.D. reviews tactics his own practice has used to foster a patient-centered approach and improve client satisfaction, including:

• Use of surveys to help prioritize practice services and web presence
• Inclusion of patient portals to enhance communication and better meet patient needs
• Incorporation of videos and other patient-friendly content
• Integration of mobile apps to help patients get the information they need – when they want it